Pet Care Policies
New Client Paperwork
1. Pet Waggin', Inc. Team
a. Our foremost priority is the safety and security of our clients, their pets and their property. Our team has been carefully screened. Our entire team loves animals and is passionate about delivering the best care available.
b. The Team Member you meet with initially will be your pet’s primary care giver. We assign a secondary Team Member as back-up should your sitter/walker be unavailable or so we can accommodate last minute service requests.
c. We are happy to accommodate requests to meet with additional members of our team prior to them caring for your pets. Service charges may apply for additional meetings with members of our team.
d. Please do not put our team in the uncomfortable position of offering them Pet Sitting or Dog Walking employment apart from Pet Waggin’, Inc. You are given the private cell phone of our team as a means to reach them in an emergency or so they can send you updates on your pets. Our team members are prohibited from soliciting or accepting employment directly from clients and have signed a contract to this effect. We thank you for honoring this policy.
2. Insurance, Bond, License and Screening Company.
a. Liability Insurance and Bond issued by Business Insurers of the Carolina’s 800 962-4611
b. Long Beach Business License number: BU20649490
c. Employee background screening company: https://www.acutraq.com/
3. Rates and Services
a. This is an initial meeting for the Pet Waggin', Inc. team member to meet with the client and pet. We will go over pet care, walk through house, pick up, test, and label keys, and confirm service dates/times. We will also pick up signed Service Agreement and answer any questions. Additional requests by client for future meetings are billed our 30 minute visit rate or $23.00.
Complimentary Meet and Greet
a. All dogs will be required to be on leash during outdoor walks, unless they are in a designated off-leash park.
b. Pet Waggin', Inc. does not charge an extra fee for multiple pets, except for our Dog Park Playgroup Service, as space is limited. Please consider booking longer visits for multiple pet households, dogs that require more exercise or pets that require detailed special care. Guest Pets – visiting pets not permanently residing in household are charged an additional fee.
30 min Dog Walk Visit
a. Longer visits are suggested for energetic dogs that require more exercise or multiple dog households.
b. Rate $25.00
45 min Dog Walk Visit
a. Rate $30.00
60 min Dog Walk Visit
a. Rate $35.00
a. Is offered Tuesday – Thursday only. It includes 60-90 minute of off leash playtime at the Recreation Dog Park. Dogs are picked up between 9:30am and 11am and returned home between 12:00pm and 1:30pm.
b. All dogs must be socialized, current on vaccinations, and have basic obedience skills.
c. All dogs must be wearing legible i.d. tags with their name and phone number along with their Long Beach City license tag.
d. Both male and female dogs must be spayed or neutered to attend dog park play group.
e. We guarantee 60-90 minutes minimum of playtime, unless we deem conditions at the park to be unsafe.
Additional Dog $15.00
Pet Sitting/Travel Care
a. These services are for when you are traveling. We suggest booking a 45 minute or 60 minute visit for multiple pet households, or for complex pet care needs. Please be sure to provide us with complete pet care instructions as that is what we will refer to when caring for your pet(s).
b. Pet Waggin', Inc. does not charge an extra fee for multiple pets, except for our Dog Park Playgroup Service, as space is limited. Please consider booking longer visits for multiple pet households, dogs that require more exercise or pets that require detailed special care. Guest Pets are visiting pets not permanently residing in your household are charged an additional fee.
30 min visit
a. Rate $25.00
45 min visit
a. Rate $30.00
60 min visit
a. Rate $35.00
Cat Sit Visits – for cats only
a. Feeding, litter box maintenance, text update, and play time are included in each visit.
b. We must visit cats every day. We do not do every other day visits for cats.
Basic Cat Sit
a. This is a 20 min visit and includes all the basics.
b. Rate $20.00
30 Minute Cat Sit
a. This is a 30-min visit and includes all the basics plus a little extra time for those kitties that enjoy more attention. NOTE: For cats that require medication or when the sitter is required to stop at concierge desk to gain access to unit we require clients to book a 30 min visit.
b. Rate $23.00
a. At our initial meeting Pet Waggin’, Inc. will obtain two copies of your house key(s). One key will be held by the sitter/walker and the other will be kept separately to be used only in the case of an emergency or lockout. All keys are kept securely in our office when not in use and coded instead of labeling them with identifying marks.
b. We can keep the key on file if you travel often or we can leave it in your home at the end of the sit, whichever you prefer. If you decide to have the sitter leave the key in your home, please arrange for a neighbor or someone nearby to have a spare key in the event that you are delayed. Should the client choose not to provide keys to Pet Waggin', Inc. to maintain in their inventory, we must add a fee of $15.00 each time we pick-up or drop off keys.
c. In the event Pet Waggin’, Inc. is required to employ a locksmith to gain entry into clients premises due to malfunction of the lock or a failure of the client to leave a key, it shall be the responsibility of the client to reimburse Pet Waggin’, Inc. for all costs incurred. The client expressly gives permission to employ a locksmith on client’s behalf in the event of the aforementioned occurrences.
d. If you are not comfortable with anyone having keys to your home we suggest purchasing a lock box (like Realtors use) and keeping a key inside. However we cannot be responsible for service if key is not replaced by client or other professionals with access to lock box.
a. Rate $15.00
a. Rate $15.00
Veterinary Visit or Special Event
a. If needed Pet Waggin will transport pet to the veterinarian or special event or class and stay for duration of visit. Serveice rate starts at the time of pick up and ends when pet is no longer under our care.
b. Rate First Hour $35.00
c. Each additional 30 minutes or portion thereof $18.00
a. If needed, Pet Waggin’, Inc. will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet during your absence. We will retain a receipt and the pet owner is responsible for reimbursement of these items.
b. Rate $20.00 + cost of goods
a. No pet care. Alternate window coverings and lights, bring in mail/paper, water plants, security walk thru, and take trash in and out on trash day.
b. Rate $20.00
a. This refers to pets that may be visiting our client’s homes but not permanent residents. Pet Waggin', Inc. must have a signed service agreement for all Guest Pets.
Guest Pet – Add to Dog Walk or Pet Sit Service
a. Rate $5.00
Guest Pet – Add to Overnight Pet Sit Service
a. Rate $10.00
a. Dog Walking Clients are billed on the last day of scheduled service period and payment is due within 7 days.
b. All other services are billed at the time of booking and due on or before the first day of service.
c. Overnight Pet Sitting. Due to the exclusive nature of overnight bookings, our pet sitters must decline all requests from other clients for overnights that coincide with the dates you have booked. Therefore, clients are charged a 50% non-refundable deposit billed at the time of booking. The balance is due the first day of service.
d. Invoices are emailed. You can click the "Pay Now" link in your email to pay using Intuit Payment solutions or you can send check or money order to:
e. Tips are not expected, though very much appreciated! Tips can be in cash left at visit, or included in payment and the entire tip will go directly to the sitter/walker providing services.
f. A late charge of $25.00 will be assessed on all invoices not received by due date.
g. A check fee of $25.00 will be charged for returned checks.
Pet Waggin’, Inc.
375 Redondo Ave #479
Long Beach, Ca 90814
a. Your consideration when scheduling and canceling service is greatly appreciated and allows us to schedule not only our work schedule but time with our families and loved ones.
b. If you forget to cancel service prior to our arrival or with less than one hour prior to your scheduled service, you will be billed the service rate for that visit.
c. If you return from a trip early we will bill for the services scheduled on the date you cancel and apply the unused balance to future service.
d. Cancellations of daily dog walks must be received by 7pm the day before scheduled service to avoid a $12.00 charge.
a. Visits on the following holidays are charged a $5.00/per visit holiday charge:
New Year's Eve, New Year's Day, Easter Sunday, Fourth of July, Memorial Day, Labor Day, Thanksgiving, Christmas and Christmas Eve.
b. Holidays are our busiest time and if we book service for you we may have to turn down service for another client. We carefully schedule our time to serve you and our other clients. Therefore we ask that you give us as much notice as possible when scheduling or canceling service.
c. We offer Pet Sitting 24/7 365 days a year.
d. The only holidays we don’t maintain our usual Dog Walking schedule are New Years Day, Thanksgiving and Christmas Day. If your service day falls on any of the other holidays it is your responsibility to cancel service if it is not needed.
e. It’s not just about the money. It bears repeating that your consideration with scheduling and canceling of service particularly during the holidays is greatly appreciated and allows us to schedule not only our work schedule but time with our families and loved ones.
a. We strive to accommodate the needs of your pet. Pet Waggin’, Inc. provides a time interval during which our visits will occur. We will do our best to meet any specific time requests.
Time intervals are as follows:
7-9am Early morning visit - This time block is only for clients that are traveling
9-11am Mid morning visit
11am-1pm Mid-day visit - Dog walks only
1-3pm Afternoon visit- Dog walks only
3-5pm Late afternoon visit
5-7pm Evening visit
7-8pm Late night visit - This time block is only for clients that are traveling
b. Daily Visit hours are 7am to 8pm. We suggest booking a Overnight Pet Sit if your pet requires visits later than 8pm.
c. Office hours are:
Monday – Saturday 7am–7pm
8. Identification and licensing
a. All dogs must wear a collar with I.D tag and phone number.
b. The city of Long Beach requires licenses for dogs and cats. We ask our clients to comply for the good of the community
9. Vaccines and flea prevention
a. All vaccines must be kept current. You are responsible for providing Pet Waggin’, Inc. with proof of immunization every time you update vaccines.
b. We strongly recommend Bordetella vaccine every six months for dogs who are being boarded or taken to the Dog Park. Kennel cough is the most frequent condition dogs get from boarding or park. Bordetella is usually a yearly vaccine but my vet recommends every six months for dogs with frequent park visits or frequent boarding stays.
c. Our clients are responsible to maintain a flea regimen. Pet Waggin', Inc. reserves the right to control infestation with any or all of the following: apply flea treatment to pet, seek grooming, boarding and treat home in the event of an infestation on pet or home while client is traveling. The cost of treatment and time spent is applied to clients invoice.
10. Emergency care
a. In the event that a pet in our care sustains an injury or illness, we will seek professional veterinary care in order to stabilize the condition until such time that the client can decide the appropriate course of action. Pet Waggin', Inc. will make every effort to contact client prior to obtaining emergency care. Any fees incurred by Pet Waggin', Inc. will be reimbursed by the client.
b. Client authorizes Pet Waggin', Inc. to utilize a veterinarian of Pet Waggin’, Inc.'s choosing in the event the client’s preferred veterinarian is unavailable.
c. Clients are strongly encouraged to notify veterinarian that Pet Waggin', Inc. is authorized to seek veterinarian care and that client keep a credit card on file with their pet’s veterinarian.
11. Property Damage, Injuries, Theft
a. Pet Waggin’, Inc. is only liable for claims arising from negligence or willful misconduct. We cannot accept responsibility for uncontrollable mishaps (such as bites, or furniture damage) caused by client’s pets.
b. Pet Waggin', Inc. must be informed if pet care is to be shared with other individuals or professional pet care service.
c. We all want our pets to have all the love and attention they deserve, but please be advised that if there are other people entering and leaving your home, Pet Waggin' Inc. cannot be held liable for damages or problems that may arise as a result. Please inform us at the time of our consultation of anyone who may have access to your home while you are away. It is understood that the client will notify anyone with access to the home that the services of Pet Waggin', Inc. have been engaged.
d. Pet Waggin’, Inc. does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the client’s animals outdoors or with outdoor access such as pet doors regardless of fencing.
e. Animal behavior can be unpredictable. Pet Waggin', Inc. does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the clients animals or any third party. Further, if a Pet Waggin, Inc. Pet Care provider is harmed or injured by the client’s pets, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Pet Waggin’, Inc. Pet Care provider or the animals.
f. Pet Waggin’ will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents that require the sitter to stay beyond the time booked for the visit, Pet Waggin will charge additional fees based on the time spent. However we cannot be held liable for stains or damages beyond our ability to clean/repair.
12. Emergency Contact
a. An Emergency Contact is defined as anyone that the client authorizes Pet Waggin’, Inc. to contact to make decisions regarding the care of client’s pets or home if we aren’t able to contact client in the event of an emergency.
b. Household Emergencies: Please provide the name and number of a trusted maintenance company, landlord or person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, broken windows, malfunctioning water heaters, floods, fences, doors etc.
c. Pet Waggin', Inc. requires the name and phone number of someone that would take over care and custody or your pet in the event of a catastrophe or untoward circumstance preventing your return.
13. Security System
a. Pet Waggin', Inc. requires all information needed to operate the security system, if it is to be operational during our access to clients home. This includes the code to arm and disarm the system, the Alarm company name and phone number and the password to provide Alarm company in the event the alarm is triggered.
b. Pet Waggin', Inc. is not liable for charges, fines, or other damages resulting from the malfunction or unintended triggering of a security system.
c. Pet Waggin', Inc. does not accept alarm FOBs as our only means of operating the alarm system.
a. Please inform us of any changes regarding your contact numbers, your pets’ care needs and other pertinent information.
b. All of your information will be kept private and confidential. Pet Waggin’, Inc. highly respects our clients’ entrusting us with their home and pets.
c. Plant Care, Pet Waggin', Inc. will provide reasonable plant maintenance, however client indemnifies Pet Waggin’, Inc. from liability in the event the plant becomes damaged.
d. Client agrees that Pet Waggin, Inc. may use photos and/or videos of client’s pets for promotional purposes. The pictures and videos will only be of the pets and no breach of security will be at risk.
a. Pet Waggin, Inc. will use our discretion in extreme weather conditions. Pet Waggin, Inc. reserves the right to modify the length of scheduled service if it is deemed too hot or rain to severe to safely walk pets. In the event of extreme weather we will take your pet out for a quick potty and spend the rest of the visit engaging with the pet indoors.
b. Pet Waggin, Inc. requests that client leave a towel out to fluff and dry pet after walks when rain is expected.
c. Pet Waggin, Inc. will show up for all scheduled service regardless of weather conditions unless client cancels service prior to our arrival.
16. Scheduling and communication
a. All new service requests, terminating service or changes to service including adding, canceling or adjusting scheduled service must be directed to our office by phone (562) 716-6544 or email at firstname.lastname@example.org.
b. Texting is NOT 100% reliable and is NOT an acceptable means of business communication. Call or email.
c. Schedule requests received during business hours will be addressed the same day. Scheduling requests made after business hours will be addressed at the start of business the next day.
d. We only guarantee service requests or cancellations sent to our office via phone or email. Service requests directed to your walker/sitter are not guaranteed and do not comply with our policies.
e. Please do NOT send us text messages outside of business hours. We use our personal phones as a means of providing you updates and photos of your pets, but prefer to limit work communications to business hours.
f. Let us know how you would like us to check in. We can send you a text, leave you a note, email or call you.
g. For Pet Sitting we will check in on our first visit to let you know service has begun and once a day thru the remainder of your trip.
h. For Dog Walking Clients we will check in with you after each walk, via your preference of note, text or email.