Pet Care Policies

NEW: policies related to covid-19

  1. These policies will be in effect April 20th, 2020 and may be updated as needed per CDC, State and Local guidelines indicate. They will be reviewed every 30 days for relevance and continuation.

  2. Our staff will notify you when they are on their way to your home. This is to help avoid work interruption if you are working from home, confirm that everyone is healthy and to allow clients to prepare for our arrival.

  3. If we are required to enter your home to provide pet care (walks, litterboxes, feeding, medication, etc.), clients will need to provide the sitter with access to a sink, paper towels, and provide soap for hand-washing.

  4. Pets and Pet Supplies should be easily accessible and near the entry when ever possible. 

  5. Our staff will wear face coverings while in client's home/building, monitor their temperature daily, use company-issued hand sanitizer and disinfectant wipes before and after each pet care visit.  

  6. CDC recommended social distancing guidelines of 6’ minimum needs to be followed should anyone be home during our visits. Pet Care Providers and Client's should keep their in person interactions limited and wear face coverings while interacting.

  7. Should you or anyone in your household be experiencing symptoms associated with COVID-19 (including, but not limited to fever, cough, shortness of breath or difficulty breathing, chills, muscle pain, headache, sore throat, loss of taste or smell), you will need to cancel your visits until the following criteria is met:

    1. You have had no fever for at least 72 hours (that is three full days of no fever without the use of medicine that reduces fevers) AND

    2. Other symptoms have improved (for example, when your cough or shortness of breath have improved) AND

    3. At least 10 days have passed since your symptoms first appeared

  8. The same-day cancellation fee will be waived for visits canceled due to COVID-19.

This Pet Sitting Agreement (“Agreement”), consisting of Pet Waggin’ Inc.’s Policies and Procedures and Service Agreement, in addition to Client’s pet information located in the online client portal, constitute the sole and entire agreement between Pet Waggin’ Inc. and Client (“the Parties”) with regard to the subject matter hereof.  The Parties waive the right to rely on any alleged expressed or implied provision not contained therein. Pet Waggin’ Inc. reserves the right to amend its Policies and Procedures in its discretion. Any alteration to the Service Agreement Section must be in writing and signed by both Parties.

1. Pet Waggin', Inc. Team

a.  Our foremost priority is the safety and security of our clients, their pets, and their property. Our team has been carefully screened and trained. Our entire team loves animals and is passionate about delivering the best care available.

​b.  The Team Member(s) you meet with initially will be your pet’s primary caregivers. We have small teams assigned to different regions of the city. Occasionally another member of your area’s small team may need to fill in should your primary caregivers be unavailable or so we can accommodate last minute service requests.

​c.  We are happy to accommodate requests to meet with additional members of our team prior to them caring for your pets.  Service charges may apply for additional meetings with members of our team.  

​d.  Please do not put our team in the uncomfortable position of offering them Pet Sitting or Dog Walking employment apart from Pet Waggin’ Inc. It is against our policies to provide our staff’s personal cell phone number. Our team members are prohibited from soliciting or accepting employment directly from clients and have signed a contract to this effect. We thank you for honoring this policy.

e.  Employee training is a high priority for us, and we consider it a valuable investment. From time to time your regular dog walker/pet sitter will have new employees accompanying them on visits as a part of our employee on-boarding process.

2. Insurance, Bond, License and Screening Company. 

a.    Liability Insurance and Bond issued by Business Insurers of the Carolina’s 800 962-4611

b.    Long Beach Business License number: BU20649490

c.    Employee background screening company: https://www.acutraq.com/

3. HOURS

We strive to accommodate the needs of your pet. Pet Waggin’ Inc. provides a time block during which our visits will occur. We will arrive within the two-hour time block. This allows our team to optimize their daily route and minimize split shifts. 

Visit Time Blocks:

  • 7am - 9am Early morning visit - This time block is only for clients that are traveling

  • 9am - 11am Mid-morning visit

  • 11am - 1pm Mid-day visit - Dog walks only

  • 1pm - 3pm Afternoon visit - Dog walks only

  • 3pm - 5pm Late afternoon visit

  • 5pm - 7pm Evening visit

  • 7pm - 8pm Late night visit - This time block is only for clients that are traveling

Office hours are:

Monday – Friday from 8am–7pm

Saturday: 8am – 5pm

Sunday: 8am – noon

4. PET SITTING SOFTWARE

We use Time To Pet Software to improve your experience as you use our services! Once you log in, you will be able to manage your pets, provide updates to your pet care provider, request services, view all scheduled services, message us, and much more.

We rely upon the information in your online client portal to care for your home and pets. Please update your information with any changes regarding your contact numbers, your pets’ care needs and other pertinent information.

Pet Waggin’ Inc. relies upon the Time to Pet Platform in the operation of its business.   Time to Pet is independently owned and operated, and is not a part of, or affiliated with, Pet Waggin’ Inc.  Accordingly, Pet Waggin’ Inc. is not responsible for the use or content of the platform.   The following links contain relevant and useful information pertaining to Time to Pet and its platform.

  

www.timetopet.com/privacy , www.timetopet.com/terms , help.timetopet.com/article/195-time-to-pet-security

5. TIME TO PET MOBILE APP

The Client Application can be downloaded directly from the Apple App Store or from the Google Play Store.

Clients can access the app by using the same login credentials used to access your Client Portal.

 

NOTE: If your spouse or significant other wants to communicate through the app they can download it too but they will need to use the primary account holder's login credentials.

6. SCHEDULING

a.  Scheduling is on a first-come, first service basis.

b.  All new service requests, terminating service or changes to service including adding, canceling, or adjusting scheduled service need to be scheduled via your client portal. You will receive a notification by email when your service request is approved.  Please do not send service requests or cancellations directly to your sitter/dog walker.

​c.  Texting is NOT 100% reliable and is NOT an acceptable means of business communication. Please use your online client portal for communication, scheduling, and updating information.

​d.  Schedule requests received during business hours will be addressed the same day. Scheduling requests made after business hours will be addressed at the start of business the next day. 

e.  If you need to adjust or schedule service for the next day it must be done via your online portal by 7pm the day before service, otherwise, you will need to contact our office directly by email or by calling (562) 716-6544

7. COMMUNICATION

a. Your sitters will provide visit reports after each visit in the conversion feed of your client portal. You will receive an email or push notification from the app. when you have a new notification. 

b. Any updates you make in your personal or pet profile will be sent as an email notification to our team to ensure we don’t miss a change. 

c. Messages in the Conversation Feed of the Client Portal can either be sent by selecting “Messages” Sitters will receive and reply in this thread OR “Private” this is for messages to Pet Waggin’ Management.   

d. Please do not send messages by text to your sitter or the office. Your online portal provides the most efficient means of communication and ensures our team does not miss important notifications as well as ensuring they do not receive work related communication when they are not working.

8. SERVICES

Visit durations

Visits are either 20*,30, 45 or 60 minutes. Visits begin when we enter your home or building and end after we have sent you an update and locked your door.

 

*20 min visits only available for cat sitting or pocket pets.

Complimentary Meet & Greet

This is an initial meeting for the Pet Waggin' Inc. team member to meet with the client and pet. We will go over pet care, walk through the house, pick up, test, and label keys, and confirm service dates/times. Additional requests by client for future meetings are billed $23.00.

Dog Walks

a.  All dogs will be required to be on leash during outdoor walks, unless they are in a designated off-leash park.

​b.   Pet Waggin' Inc. does not charge an extra fee for multiple pets, except for our Dog Park Playgroup Service, as space is limited. Please consider booking longer visits for multiple pet households, dogs that require more exercise or pets that require detailed special care. Guest Pets – visiting pets not permanently residing in the household are charged an additional fee.

c.  Longer visits are suggested for energetic dogs that require more exercise or multiple dog households.

Dog Park

a.  Is offered Tuesday, Wednesday, and Thursday only. It includes 60-90 minute of off-leash playtime at the Recreation Dog Park. Dogs are picked up between 9:30am and 11am and returned home between 12:00pm and 2:00pm.

​b.  All dogs must be socialized, current on vaccinations, and have basic obedience skills.

​c.  All dogs must be wearing legible i.d. tags with their name and phone number along with their Long Beach City license tag. 

​d.  Both male and female dogs must be spayed or neutered to attend dog park playgroup.

​e.  We provide 60-90 minutes of playtime unless we deem conditions at the park to be unsafe. 

Pet Sitting/Travel Care

a.  These services are for when you are traveling or require morning/evening visits. We suggest booking a 45 minute or 60-minute visit for multiple pet households, or for complex pet care needs. Please be sure to provide us with complete pet care instructions as that is what we will refer to when caring for your pet(s).

​b.  Pet Waggin' Inc. does not charge an extra fee for multiple pets, except for our Dog Park Playgroup Service, as space is limited. Please consider booking longer visits for multiple pet households, dogs that require more exercise or pets that require detailed special care. Guest Pets visiting are pets not permanently residing in your household and are charged an additional fee.

Cat Sit Visits

a.  Feeding, litter box maintenance, text update, and play time are included in each visit.

​b.  We must visit cats every day. We do not do every other day visits for cats. 

c.  We cannot guarantee the safety and care for cats with indoor/outdoor access and do not accept liability in such situations.    

30 Minute Cat Sit Visit

a.  This is a 30-min visit and includes all the basics plus a little extra time for those kitties that enjoy more attention. NOTE: For cats that require medication or when the sitter is required to stop at the concierge desk to gain access to your home, we require clients to book a 30 min visit.

Pet Taxi Veterinary Visit or Special Event

a.  If needed Pet Waggin’ Inc will transport the pet to the Veterinarian or Groomer. Service rate starts at the time of pick up and ends when the pet is no longer under our care.  

b.  Transport only $25.00 

c.  If we are to stay with your pet during treatment, each additional 30 minutes or portion thereof beyond transportation will be billed at $18.00 for each additional 30 minutes

Supply Run

a.  Pet Waggin’ Inc’ Inc. will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and wellbeing of your pet during your absence. We will retain a receipt and the pet owner is responsible for reimbursement of these items. 

b.    Rate $25.00 + cost of goods

Guest Pet

a.  This refers to pets that may be visiting our client’s homes but not permanent residents. Pet Waggin' Inc. must have a signed service agreement for all Guest Pets.

Guest Pet - Add to Dog Walk or Pet Sit Service

a.  Rate $5.00/visit

9. KEYS

If we will be using keys to access your home, please have two copies (required) ready to go at the Meet & Greet. (Note: If we need to make an additional trip to your home to pick these up, a charge of $18 will be charged to your account). 

 

Below are our key options: Please be sure and update your home access information in your client profile:

 

a.  Keep in inventory - We pick up two copies of your keys at the Meet & Greet and keep those in inventory for future service. All keys are kept securely in our office when not in use and the key tag is coded.

b.  Lockbox - Client provides a lockbox (they can be purchased online or most hardware stores). We ask that two copies of your keys be placed inside in case of emergency lockout. Please have the lockbox location and combination at the Meet & Greet.

c.  Secure buildings (no keys provided) - If you cannot provide keys and sitters are required to obtain access to the building and/or your home from the building office or by contacting you to buzz us in each visit, you will need to book a longer visit to allow time for that process.

​d.  Pick up/Return each booking -  If you decide to have the sitter leave the key in your home, please arrange for a neighbor or someone nearby to have a spare key if you are delayed. Should the client choose not to provide keys to Pet Waggin' Inc. to maintain in their inventory, we will add a fee each time we pick-up or drop off keys.

​Key Pick-up

a.  Rate $18.00

Key Drop-off

a.  Rate $18.00

10. Locksmith

In the event Pet Waggin’ Inc. is required to employ a locksmith to gain entry into clients premises due to malfunction of the lock or a failure of the client to leave a key, it shall be the responsibility of the client to reimburse Pet Waggin’ Inc. for all costs incurred. The client expressly gives permission to employ a locksmith on client’s behalf in the event of the aforementioned occurrences. 

11. payments

a.  We accept checks, ACH payments, and major credit cards. You will be able to provide payment information when creating your client profile in Time to Pet. 

b.  Invoices are emailed to clients. Clients may login to their online account and pay the invoice.

c.  If you have not processed your payment by the due date, Pet Waggin’ Inc. will charge your stored payment information on the invoice due date.

d.  Pet Waggin’ Inc. never stores or logs any of your payment information (other than the last four digits). We only integrate with payment processors that support remote storage of credit card information for the highest level of security.

12. billing

a.  Dog Walking Clients are billed on the last day of the monthly scheduled service period and payment is due within 7 days.

​b.  All other services are billed at the time of booking and due on or before the first day of service. 

​c.  Invoices are emailed to clients. Clients may login to their online account and pay the invoice or mail checks to:

Pet Waggin’, Inc.

375 Redondo Ave #479

Long Beach, Ca 90814

d.  Tips are not expected, though very much appreciated! Tips can be in cash left at visit or included in payment and the entire tip will go directly to the sitter/walker providing services. 

​e.  A late charge of $25.00 will be assessed on all invoices not received by due date.

​f.  A check fee of $25.00 will be charged for returned checks.

13. Cancelations

a.  Your consideration when scheduling and canceling service is greatly appreciated and allows us to schedule not only our work schedule but time with our families and loved ones.

​b.  Cancelations need to be made via your online portal. 

c.  Cancellations received after 7pm the night before service or on the day of service will be charged the full-service rate. 

d.  If you are traveling and return from a trip early, we will charge for the services scheduled on the date you cancel and apply the prepaid balance for any visits the following days as a credit toward future service​s.    

14. holidays

a.  Visits on the following holidays are charged a Holiday Surcharge of $6.00/per visit:

​New Year's Eve, New Year's Day, President’s Day, Easter Sunday, Mother’s Day, Father’s Day, Fourth of July, Memorial Day, Labor Day, Halloween, Thanksgiving, Christmas and Christmas Eve. 

​b.  Holidays are our busiest time and if we book service for you, we may have to turn down service for another client. We carefully schedule our time to serve you and our other clients. Therefore, we ask that you give us as much notice as possible when scheduling or canceling service. 

​c.  The only holidays we do not maintain our usual Dog Walking schedule are New Years Day, Thanksgiving and Christmas Day. If your service day falls on any of the other holidays it is your responsibility to cancel service if it is not needed. 

​d.  It is not just about the money. It bears repeating that your consideration with scheduling and canceling of service particularly during the holidays is greatly appreciated and allows us to schedule not only our work schedule but time with our families and loved ones.

15. Identification and licensing

a.    All dogs must wear a collar with I.D tag and phone number.

b.    The city of Long Beach requires licenses for dogs and cats. We ask our clients to comply for the good of the community.

16. Vaccines and flea prevention

a.   All vaccines must be kept current. You are responsible for providing Pet Waggin’, Inc. with proof of immunization when pets are in our care.

b.   Our clients are responsible to maintain a flea regimen. Pet Waggin' Inc. reserves the right to control infestation with any or all of the following: apply flea treatment to pet, seek grooming, boarding and treat home in the event of an infestation on a pet or home while the client is traveling. The cost of treatment and time spent is applied to the client's invoice.

17. medication

Pet Waggin’ Inc. will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result.  Excessively shy cats with medical problems can be a serious risk.  If you have such an animal, this must be thoroughly discussed prior to service. Pet Waggin’ Inc. will not service any pet that has any form of contagious illness. This is for the safety of other clients. If a Pet Waggin’ Inc. pet care provider is bitten or injured the client will be responsible for all costs and damages that may incur.

18. Emergency care

a.     In the event that a pet in our care sustains an injury or illness, we will seek professional veterinary care in order to stabilize the condition until such time that the client can decide the appropriate course of action. Pet Waggin', Inc. will make every effort to contact client prior to obtaining emergency care. Any fees incurred by Pet Waggin', Inc. will be reimbursed by the client.

b.    Client authorizes Pet Waggin', Inc. to utilize a veterinarian of Pet Waggin’, Inc.'s choosing in the event the client’s preferred veterinarian is unavailable.

c.    Clients are strongly encouraged to notify their veterinarian that Pet Waggin', Inc. is authorized to seek veterinarian care and that client keep a credit card on file with their pet’s veterinarian.

d.    Clients agree to provide an emergency contact. This should be someone that knows you well enough to decide on your behalf about your home or pets in the event that we are unable to reach you.

19. Emergency Contact

a.    An Emergency Contact is defined as anyone that the client authorizes Pet Waggin’, Inc. to contact to make decisions regarding the care of client’s pets or home if we aren’t able to contact client in the event of an emergency.

b.    Household Emergencies: Please provide the name and number of a trusted maintenance company, landlord or person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, broken windows, malfunctioning water heaters, floods, fences, doors etc.

c.    Pet Waggin', Inc. requires the name and phone number of someone that would take over care and custody or your pet in the event of a catastrophe or untoward circumstance preventing your return. 

20. Property Damage, Injuries, Theft

a.    Pet Waggin’, Inc. is only liable for claims arising from negligence or willful misconduct. We cannot accept responsibility for uncontrollable mishaps (such as bites, or furniture damage) caused by client’s pets.

b.    Pet Waggin', Inc. must be informed if pet care is to be shared with other individuals or professional pet care services.

c.    We all want our pets to have all the love and attention they deserve, but please be advised that if there are other people entering and leaving your home, Pet Waggin' Inc. cannot be held liable for damages or problems that may arise as a result. Please inform us at the time of our consultation/booking of anyone who may have access to your home while you are away. It is understood that the client will notify anyone with access to the home that the services of Pet Waggin', Inc. have been engaged.

d.    Pet Waggin’, Inc. does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the client’s animals outdoors or with outdoor access such as pet doors regardless of fencing. 

e.    Animal behavior can be unpredictable. Pet Waggin', Inc. does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client's animals or any third party. Further, if a Pet Waggin, Inc. Pet Care provider is harmed or injured by the client’s pets, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Pet Waggin’, Inc. Pet Care provider or the animals. 

f.    Pet Waggin’ will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents that require the sitter to stay beyond the time booked for the visit, Pet Waggin will charge additional fees based on the time spent. However, we cannot be held liable for stains or damages beyond our ability to clean/repair.

g.   Plant Care, Pet Waggin' Inc. will provide reasonable plant maintenance upon request when clients are traveling, however the client indemnifies Pet Waggin’ Inc. from liability in the event the plant becomes damaged. 

21. Security System

a. Pet Waggin' Inc. requires all information needed to operate the security system, if it is to be operational during our access to the client's home. This includes the code to arm and disarm the system, the Alarm company name and phone number and the password to provide Alarm company in the event the alarm is triggered.

​b.  Pet Waggin' Inc. is not liable for charges, fines, or other damages resulting from the malfunction or unintended triggering of a security system.

22. thermostat

Please leave your thermostat settings within a normal comfortable range (60-70 degrees F). If the house temperature is outside of this range, the Pet Waggin’ Inc. pet care provider will adjust the thermostat. This is to ensure the health and comfort of your pets and the Pet Waggin’ Inc. pet care provider during our time of service.

23. weather

a.  Pet Waggin’ Inc. will use our discretion in extreme weather conditions. Pet Waggin’ Inc. reserves the right to modify the length of scheduled service if it is deemed too hot or rain too severe to safely walk pets. In the event of extreme weather, we will take your pet out for a quick potty and spend the rest of the visit engaging with the pet indoors.

​b.  Pet Waggin’ Inc. requests that client leave a towel out to fluff and dry pet after walks when rain is expected.

​c.  Pet Waggin’ Inc. will show up for all scheduled service regardless of weather conditions unless the client cancels service prior to our arrival.

d.  Clients are responsible for canceling service due to weather and must do so by 7pm the night before service to avoid being charged for the scheduled visit(s).

24. Privacy

Protecting your private information is our priority. This Online Privacy Policy (“the Policy”) applies to Pet Waggin’ Inc, as well as any affiliated Website (referred to collectively as (“the Website”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Pet Waggin’ Inc. shall include the Website. 

Pet Waggin’ Inc, constantly is updating and expanding customer and User services.  Accordingly, this policy may change at any time.    

How We Secure Your Information

Security of your information is important to us. We take the most secure measures to secure all of your personal information, by staying current with the most commercially acceptable methods. While we strive to secure all of your data fully, please be advised that nothing on the internet is One Hundred Percent (100%) secure.

Sharing Information with Third Parties 

Pet Waggin’ Inc, does not sell, rent or lease its customer lists or information to third parties. 

Pet Waggin’ Inc, may share data with trusted partners to help perform statistical analysis, design, build or revise websites, send email or postal mail, and provide customer support, All such third parties are prohibited from using your personal information except to provide these services to Pet Waggin’ Inc,, and they are required to maintain the confidentiality of your information. 

 

Pet Waggin’ Inc, may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Pet Waggin’ Inc, or the Website; (b) protect and defend the rights or property of Pet Waggin’ Inc,; and/or (c) act under exigent circumstances to protect the personal safety of users of Pet Waggin’ Inc,, or the public.  

 

E-mail Communications 

From time to time, Pet Waggin’ Inc, may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. 

If you would like to stop receiving marketing or promotional communications via email from Pet Waggin’ Inc,, you may opt out of such communications. Customers may unsubscribe from emails by "replying STOP" or "clicking on the UNSUBSCRIBE button". 

 

Changes to this Statement 

Pet Waggin’ Inc, reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on the Website, and/or by updating any privacy information on this page. Your continued use of the Website and/or Services available through the Website, after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. 

Contact Information 

Pet Waggin’ Inc, welcomes your questions or comments regarding this Statement of Privacy. If you believe that Pet Waggin’ Inc, has not adhered to this Statement, or if you have any questions, please contact us via Info@petwaggin.net. 

25. Photos release

Client grants Pet Waggin' Inc. permission to use the likeness of their pet in a photograph or photographs, in any and all of its publications, including but not limited to all of Pet Waggin' Inc.'s printed and digital publications. Clients understand and agrees that any photograph using Client’s pets likeness will become property of Pet Waggin' Inc. and will not be returned. Client acknowledges that since Client participation with Pet Waggin' Inc. is voluntary, they will receive no financial compensation. 

 

Client irrevocably authorizes Pet Waggin' Inc. to edit, alter, copy, exhibit, publish or distribute these photos for purposes of publicizing Pet Waggin' Inc.'s programs or for any other related, lawful purpose. In addition, client waives the right to inspect or approve the finished product, including written or electronic copy, wherein their pet’s likeness appears. Additionally, clients waive any right to royalties or other compensation arising or related to the use of the photographs. 

 

Clients hereby hold harmless and release and forever discharge Pet Waggin' Inc. from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization

Service Agreement

1. Client authorizes Pet Waggin’ Inc to perform pet care services as outlined during the Meet and Greet and in accordance with Pet Waggin’ Inc posted Policies and Procedures which shall become part of this contract.

2.  Pet Waggin’ Inc is authorized to perform care and services as outlined in this contract.  Should medical attention be necessary and the specified veterinarian is unavailable, Pet Waggin’ Inc is authorized by signature below to seek emergency veterinary care.  Client releases Pet Waggin’ Inc from all liabilities related to transportation, treatment and expense.  Every attempt will be made to notify Client regarding such a situation.  However, if Client is not reachable and time is of the essence Client authorizes Pet Waggin’ Inc to approve medical and /or emergency treatment (excluding euthanasia) as recommended by a veterinarian. Client agrees to reimburse Pet Waggin for any expense incurred. 

3.  Pet Waggin’ Inc accepts no responsibility for security of the premises or loss if other individuals have access to the home before, during, or immediately after the term of this agreement.

4. Client agrees to reimburse Pet Waggin’ Inc for any additional fees and expenses incurred for unexpected visits, transportation, housing, food, or supplies required to meet the needs of my animal(s).

5.  Pet Waggin’ Inc agrees to provide pet care services in a reliable, caring, and trustworthy manner.  In consideration of these services and as an express condition thereof, the client expressly waives and relinquishes any and all claims against Pet Waggin’ Inc, its employees or assigns, except those arising from proven negligence by Pet Waggin’ Inc.

6.  Pet Waggin’ Inc will not be liable for the injury, disappearance, death, or fines of any pet with unsupervised access to the outdoors.

7.  Client will be responsible for all medical expenses and damages resulting from an injury to a representative of Pet Waggin’ Inc or other persons by the pet.  Client agrees to indemnify and hold harmless Pet Waggin’ Inc in the event of a claim by any person injured by the pet. Client shall, at Client’s sole expense, defend Pet Waggin Inc and its respective employees against any claim or demand, whether or not well founded arising from any act(s) of Client’s pet(s) or relation to Client’s property. The Client agrees to indemnify and hold harmless Pet Waggin Inc as well as its respective employees, successors and assigns free and harmless from all cost, expenses, and liabilities in connection with such claims or demands. These costs, expenses and liabilities include amounts paid in settlement before or after suit is commenced, attorney’s fees and costs incurred by Pet Waggin’ Inc in defending against such claims or demands. 

8.  It is expressly understood that Pet Waggin’ Inc, shall not be held responsible for any damage to client’s property, or that of others, caused by client’s pets during the period in which they are in our care.  

9.  Client acknowledges that payment is due immediately upon receipt of an invoice from Pet Waggin’ Inc.  A $25.00 late fee will be applied to all invoices not paid within 7 calendar days after receipt of invoice.  A handling fee of $25.00 will be charged on all returned checks or declined ACH/credit card transactions.  In the event it is necessary to initiate collection proceedings on the account, Client will be responsible for all attorney’s fees, filing fees, and cost of collection. 

10.  Weekly dog walking clients are billed at the end of each month. No charge for weekly dog walks canceled by 7pm the day before service. Visits canceled the same day are charged the full service rate. Payment for Pet Sitting visit assignments are due on or before the first date of service. Cancelations will be billed for visits scheduled on the date of cancelation and any remaining balance will be credited toward future service. 

11.  In the event of personal emergency or serious illness of Pet Waggin’ Inc, Client authorizes Pet Waggin’ Inc to arrange for another qualified person to fulfill responsibilities as set forth on this contract.  Every attempt will be made to notify the client and or the listed Emergency Contact regarding such a situation.  

12.  I attest to the fact that all licenses and vaccinations required by the City in which I reside are current according to the law.

  

13. Pet Waggin’ Inc. specifically reserves the right to reject or refuse to accept any pet, if, in Pet Waggin’ Inc.’s sole discretion, the pet is deemed to be dangerous or unsafe. Pet Waggin. Inc.’s discretion in this regard extends to any requested services, if the services violate any law or regulation, or any of the Terms set forth herein, or are deemed to be dangerous to the pet, other pets, or any pet care provider or other individual. Client acknowledges and agrees that client will assume all liability in connection with certain specified services that client requests.  Pet Waggin’ Inc. will advise client of the nature of these services should the need arise.    

 

14. No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this Service Agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms. 

The terms of this Service Agreement shall be binding upon and accrue to the benefit and be enforceable by either party’s successors, legal representatives, and assigns. This Service Agreement shall be construed, interpreted and governed in accordance with the laws of the State of California and should any provision of this Service Agreement be judged by an appropriate court as invalid, it shall not affect any of the remaining provisions whatsoever.  I have read and agree to the aforementioned Policies and Procedures. Pet Waggin Inc. Policies and Procedures are posted for reference online at https://www.petwaggin.net/policies

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OFFICE HOURS:
M-F: 8am-7pm
Sa: 8am-5pm
Su: 8am-12pm
PET CARE HOURS:
24/7, 365 days a year!
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Serving all of Long Beach and Signal Hill areas, including  Alamitos Beach, Belmont Heights, Belmont Shore, Bixby/Bixby Knolls, Bluff Heights, Bluff Park, California Heights, Downtown Long Beach, Los Altos, Naples, Park Estates, Signal Hills, The Peninsula, The Ranchos, and more!

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